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Solutions for sales, marketing and service

Whether it’s lead management in marketing, quotation processes in sales or after-sales service cases, the customer experience counts in every area today. This is exactly where our solutions come in. Together with our partners Oracle and Microsoft, we offer scalable and powerful platforms that seamlessly connect sales, marketing, customer service and field service – along the entire customer lifecycle.

What does that mean in concrete terms?

Marketing

With tools such as Oracle Eloqua or Microsoft Dynamics Marketing, we create the basis for targeted campaigns, smart segmentation and automated journeys – data-driven and personalized.

Distribution

With Oracle Fusion Sales or Dynamics 365 Sales, we help you to identify sales opportunities, prioritize them better and turn them into system-supported deals – end-to-end sales process including quotation automation (e.g. with dox42).

Service

With Oracle Service Cloud or Dynamics 365 Customer Service, we ensure fast, professional support. Whether self-service, ticket system or knowledge database – the customer feels looked after, taken seriously and stays.

Field Service

With solutions such as the Oracle Field Service Cloud or Dynamics 365 Field Service, we support your field service employees – from intelligent routing and mobile deployment planning to on-site documentation. This makes every customer visit efficient, comprehensible and a positive experience.

And best of all, our implementation follows the SMART START approach. That means:

  • Small, manageable stages instead of mammoth projects
  • Quick partial successes that create trust
  • Flexible adaptation to your priorities and systems

We call this: digital customer experiences with a plan.