Digital tenders at Vienna Airport with dox42 & Power Automate

Digital tenders at Vienna Airport: More efficiency with dox42 and Power Automate

We were able to present this project today at the dox42 Day in Vienna, together with Alexander Tschernutter (Vienna Airport) and Peter Paul Kirschner (ACP cubido), and show how procurement processes can be sustainably improved through intelligent automation.

Over 100 procurement procedures are carried out at Vienna Airport every year – from IT projects and construction services to vehicle procurement. Each tender must meet strict compliance requirements, go through several approval steps and be documented in an audit-proof manner.

This process used to be very manual. Documents were copied from templates, adapted and revised several times. Approvals were sometimes still made using printed circulation sheets. This led to long throughput times, increased potential for errors and limited transparency.

Together with ACP cubido and us, the process was completely digitalized with the help of dox42 and Microsoft Power Automate.

The solution combines automated document creation with digital approval processes. Tender documents are automatically generated from structured data, approvals are controlled digitally and documents are stored centrally and in an audit-proof manner. This creates a single source of truth for all parties involved.

The results speak for themselves:

  • Up to 75 % faster creation of tender documents
  • Up to 60 % faster approval processes
  • 100% auditable documentation
  • More transparency and fewer sources of error

Automation relieves purchasing staff of routine manual tasks and allows them to focus more on strategic issues.

Schmidt-Gevelsberg’s journey to success with Dynamics 365 Sales

A sales organization in transition: Schmidt-Gevelsberg's journey to success with Dynamics 365 Sales

Successful sales thrive on experience, personal customer knowledge and established relationships. However, it is precisely these strengths that present many medium-sized companies with new challenges at some point: Information has grown over the years in Excel lists, emails and individual filing structures – and is therefore difficult to use centrally. Transparency, traceability and efficiency are coming under increasing pressure.

Schmidt-Gevelsberg also had a strong technical sales team. At the same time, there was a growing awareness that a modern, digital basis was needed for the next development steps – a solution that would make day-to-day work easier, pool knowledge and enable better decisions. Together with primeone therefore launched a project that was not only intended to digitize processes, but also to further develop the entire way of working in sales.

The right basis: Dynamics 365 in the existing Microsoft environment

An important factor in the system decision was the existing IT landscape. Schmidt-Gevelsberg had already relied on Microsoft technology, which meant that Dynamics 365 Sales fitted perfectly into the overall picture. Familiar interfaces, a consistent user experience and seamless integration with Outlook ensured that the solution fitted naturally into the daily work routine right from the start – and was not perceived as an additional expense.

From an information silo to a genuine 360-degree view of the customer

The CRM implementation focused on one central goal: to bring together all sales-relevant information in one place and make it usable for everyone involved. Emails, appointments and activities are stored directly from Outlook in the CRM, customer histories are built up automatically and summarized in a meaningful way using AI-supported functions. Step by step, this creates a genuine 360-degree view of the customer – for field service, office staff and management alike.

A lean start that quickly makes an impact

In order to make the start as pragmatic as possible, we relied on our SMART START approach. Instead of an oversized project, we deliberately started lean and focused on the really relevant sales processes. The employees were involved at an early stage, were able to work productively quickly and experience initial successes directly in their day-to-day work. It was precisely this rapid benefit that was decisive for the high level of acceptance of the new solution.

Standardized processes instead of individual Excel logic

The joint analysis clearly showed how strongly previous processes were tied to individual people and their working methods. The introduction of Dynamics 365 Sales offered the opportunity to establish clear, standardized processes – from lead capture and opportunity management to structured customer and contact management. This has made many Excel spreadsheets superfluous; information is now centralized, up-to-date and can be found at any time.

A real game changer in field service

A particular milestone in the project was the digitalization of field service visit reports. What used to be a time-consuming and paper-based process is now carried out directly on the customer’s mobile device. Notes are recorded by voice input, automatically structured and saved in the CRM. The back office is involved in a targeted manner, tasks are not lost and customer contacts are fully documented. For Schmidt-Gevelsberg, this process is a real game changer – both in terms of time savings and data quality.

High acceptance through proximity, training and trust

Close support for employees during the introduction was a key success factor. Training sessions, open question and answer sessions and personal support gave them confidence in using the new platform. The feedback from the sales department clearly shows that the system noticeably supports daily work and is perceived as real added value.

Looking ahead: sales as part of an overall digital strategy

The journey is far from over with the introduction of Dynamics 365 Sales. Further expansion stages are already planned, for example in the area of marketing automation with Customer Insights – Journeys and the automation of quotation processes with dox42. The aim is to create a consistent, digital lead-to-quote process that integrates sales and marketing even more closely.

Conclusion: More than just a CRM project

The project at Schmidt-Gevelsberg impressively demonstrates that a CRM implementation can be much more than just the introduction of software. It is the starting point for a sustainable further development of sales – with more transparency, better collaboration and a future-proof digital basis.

"We are on the home straight, but I still need some practice in how and where I move in the sales environment. But I have a really great mentor in Dominik. I have rarely experienced his calm and understanding way of explaining things to someone and finding solutions for people from the 'non-IT world'."

Anette Eberhardt, Vertrieb

100 Agents. 16 working days. 0 downtime.

Together with us, the ORS Group (simpliTV) successfully migrated from the Oracle Service Cloud to Microsoft Dynamics 365 Service – in record time! 💪

What was the challenge?
An expiring contract left no room for maneuver – the go-live had to be completed in just three weeks. With a focused MVP approach, close collaboration and a clear goal in mind, we were able to:

  • Completely migrate ticketing, e-mail & telephone communication
  • Train & convert 100 call center employees
  • Bring all core processes live without service interruption

The feedback from IT and the specialist department?
“The new system is more intuitive, faster – and the co-pilot makes you curious for more.”

We would like to thank the ORS / simpliTV team for their trust and look forward to the next steps together! 🙌

Chargebyte Digitizes Sales with Dynamics 365 Sales – Seamlessly Integrated and Future-Proof

Electromobility is booming – and with it, the demands on efficient sales processes are also increasing. Chargebyte, a specialist for communication solutions in the field of charging electric vehicles, has therefore decided on a future-proof CRM solution: The Salesforce platform previously used was successfully replaced by Microsoft Dynamics 365 Sales – with the support of us as an implementation partner.

Salesforce Replacement in Favor of User-Friendliness and Integration

The desire for more clarity, automated workflows, and seamless integration into Microsoft Dynamics 365 Business Central (BC) led to the decision for Microsoft. The advantages were obvious: Dynamics 365 Sales is not only more attractive in terms of licensing, but also offers maximum flexibility for individually configured sales processes.

Automated Sales Processes as a Competitive Advantage

Special attention was paid to lead and opportunity management. New leads are automatically classified according to product groups and assigned to the appropriate sales staff. In addition, reminder workflows ensure automated offer tracking – depending on customer classification (A, B, or C customers). This ensures faster reactions, more deals, and significantly relieves the sales team.

Business Central Integration as a key component

Since Chargebyte already uses Microsoft Dynamics 365 Business Central as an ERP system, the decision for Dynamics 365 Sales was strategically sensible. The seamless interface enables a continuous process from initial contact to offer and order processing – without media breaks, without data loss.

Manage CRM Yourself – Even after the Go-Live

Another success: The complete administration of the solution is now in the hands of the internal Chargebyte team. Adjustments can be made without external support – a great advantage in the dynamic environment of electromobility.

“Dynamics 365 Sales has not only simplified our processes, but also gives us back control over our system – exactly what we were looking for,” says the project team at Chargebyte.

Conclusion: Scalable CRM for a Dynamic Company

With the replacement of Salesforce and the introduction of Microsoft Dynamics 365 Sales, Chargebyte has consistently digitized its sales processes. The close integration into the Microsoft world and the automation of central processes offer an ideal basis for further growth – quickly, efficiently, and future-proof.

👉 Read more about the reference now: Chargebyte – Sales automation for electromobility

Anaxco relies on primeone and Dynamics 365: Integrated CRM for sales & marketing in the logistics industry

With its digital solutions such as CargoSuite, the Customer Engagement Portal (CEP) and BI-supported process optimization, Anaxco GmbH supports medium-sized logistics companies with digitalization. In 2024, Anaxco decided to use Microsoft Dynamics 365 – together with primeone as its implementation partner – to make its internal sales and marketing more efficient.

The introduction of Dynamics 365 Sales began in May 2024. The goals were clear: create a central overview of leads and opportunities, standardize processes and automate follow-up. The solution was expanded at the beginning of 2025 – with the Customer Journey Insight app. In just 6 weeks , an end-to-end view of touchpoints, marketing measures and customer interactions was created.

The big advantage: sales and marketing now have access to a shared, centrally maintained platform – fully integrated into Microsoft 365, with clear workflows and informative dashboards. The ongoing administration is handled by the Anaxco team itself.

“It was important for us to find a solution that not only fits technically, but also consistently supports our digital strategy in sales and marketing,” says the project team at Anaxco.

With Dynamics 365, Anaxco creates the basis for further growth – integrated, scalable and fully aligned to customer needs.

primeone supports INCONSULT in the digitization of its sales processes

Implementing a new CRM solution can be a major challenge, especially when an existing, proprietary solution no longer meets the growing demands. This was precisely the situation faced by INCONSULT, a leading company in the field of business consulting and IT services. The decision to introduce a powerful and scalable solution quickly fell on Microsoft Dynamics 365 Sales. But choosing the software was only the first step – the right customization and successful rollout were crucial. This is where primeone came into play.

Primeone is a renowned partner known for its expertise in customizing and implementing Microsoft Dynamics 365. The company offers tailor-made solutions that are perfectly tailored to the specific needs of its customers. For INCONSULT, primeone was the ideal partner to adapt Dynamics 365 Sales to the requirements of sales and customer acquisition and to introduce it successfully. Thanks to primeone’s many years of experience in software customization and rollout, all challenges were quickly mastered.

The collaboration between INCONSULT and primeone went smoothly from the start. Within a few weeks, Microsoft Dynamics 365 Sales was fully rolled out. The fast and efficient adaptation of the software to the specific needs of INCONSULT is particularly noteworthy. Primeone ensured that all processes in sales and acquisition were optimally supported. The transparent presentation of the entire acquisition process, the more efficient use of resources and the optimized sales processes ensured a noticeable improvement in INCONSULT’s way of working.

Another great success was the fast training and onboarding of employees. Within just four hours, INCONSULT employees were fully familiar with the new software and were able to work productively immediately. This exceptional speed of training contributed significantly to INCONSULT being able to quickly exploit the full capabilities of the new solution. For the company, this meant a significant increase in efficiency and a faster adaptation to the new processes.

Statement from Michael Nikel, Project Manager INCONSULT:

"The collaboration with primeone was very successful from the start. Their expertise and deep understanding of our industry-specific requirements have contributed significantly to the success of the project. We were particularly impressed by the efficiency with which the implementation of Dynamics 365 Sales was implemented. In primeone, we have found a partner who not only supports us technically, but also convinces us on a personal level. I look forward to further cooperation."

Document automation at Vienna Airport

Insight into the implementation of dox42 and Microsoft Power Automate

Vienna Airport faced the challenge of increasing efficiency and accuracy in its tendering processes. Previously, a large number of standard documents were created manually, which was not only time-consuming but also prone to errors. To optimize this process and make workflows more efficient, the airport decided to implement dox42 and Microsoft Power Automate.

Goals and motivation

The main motivation behind the introduction of these tools was the urgent need to drastically reduce the manual effort involved in document creation while increasing the quality and consistency of the documents. The goal was to significantly shorten the processing time for tender documents and relieve employees of repetitive tasks so that they can concentrate on strategically more important activities.

Project details and integration

The project included the automation of document creation and management in the tendering process and mainly involved the procurement/purchasing and IT departments. The integration of dox42 and Microsoft Power Automate was seamless into the airport’s existing IT infrastructure, which is based on SharePoint. Thanks to close collaboration with colleagues from ACP Cubido, the tools could be optimally embedded in the existing systems and tailored to the specific requirements of the airport.

The integration was ensured through a detailed analysis of the existing processes and a step-by-step, iterative implementation. This allowed ongoing operations to continue without interruption, while at the same time the new automated workflows were introduced. Special interfaces were developed to synchronize the data from various sources and make it usable for the automated processes.

Technical implementation and challenges

dox42 was mainly used for the flexible and dynamic creation of documents. It enables the creation of templates that can be filled with variable data, which ensures the consistency and accuracy of the documents. Microsoft Power Automate was used to automate workflows and facilitate integration with SharePoint. These workflows enable automatic triggering of tasks such as generating, sending, and archiving documents.

During the implementation, some technical challenges arose, particularly in synchronizing the various data sources and ensuring the smooth running of the automated processes. These challenges were overcome through close cooperation and targeted adjustments together with ACP Cubido.

Results and benefits

Automation with dox42 and Microsoft Power Automate has fundamentally changed the document creation process at Vienna Airport. Previously, many manual steps were required, which are now automated. This has not only increased the speed of document creation by a factor of 5, but has also significantly reduced the error rate. The documents are now created consistently and uniformly, which has considerably improved the quality of the tender documents.

The quantitative and qualitative results speak for themselves: The processing time for documents has been drastically reduced, while the error rate has fallen. Employees report a significant relief and greater satisfaction, as they can now concentrate on strategically more important tasks. Overall, the automation has led to a more efficient and productive working environment at Vienna Airport.

Future prospects and expansions

Given the success of the current implementation, Vienna Airport is already planning to extend the use of dox42 and Microsoft Power Automate to other areas and processes. In particular, administrative processes, such as the creation of contracts in the HR area, are the focus of future automation projects. The aim is to gradually implement the tools in other departments and thus further expand the efficiency gains.

Training and cooperation

The successful implementation of this project was largely due to the close cooperation between the airport (Ms. Susan Abmeier), ACP Cubido and primeone. The airport staff were prepared for the new tools through extensive training courses and workshops. These training courses covered both technical aspects and practical exercises to ensure that the new work processes can be implemented efficiently.

Even after the implementation, support from primeone remained in place. Regular updates, continuous optimizations and the provision of support services ensured that Vienna Airport can benefit from the new technologies in the long term.

Conclusion and recommendations

With this project, Vienna Airport impressively demonstrates how automation technologies such as dox42 and Microsoft Power Automate can significantly increase the efficiency and quality of work processes. Companies considering similar automation projects are advised to define clear goals and carry out a thorough process analysis.

We are happy to answer any questions you may have.

Successful Digitalization at Greentube: Dynamics 365 Optimizes Sales Structures

Digital processes are crucial today to remain competitive. Greentube, a leading provider of digital games, has recognized this and taken its sales to a new level with Microsoft Dynamics 365.

Previously, many processes were cumbersome: customer data scattered across various systems, reports painstakingly compiled, and collaboration between teams often complicated. The solution? A central platform that unites everything.

With Dynamics 365, Greentube can now manage customer and vendor information in one place, giving all departments access to the same current data. This ensures faster processes, better decisions, and a significantly more efficient way of working.

The automated reporting is a game-changer. Instead of spending hours merging figures from various sources, a clear overview is now available with just a few clicks – perfect for strategic decisions. In addition, intelligent data analysis helps to identify market trends early and react to them in a targeted manner.

Internal collaboration has also improved. Sales, marketing, and customer service access the same data and can work together more efficiently. Information no longer has to be laboriously requested but is available directly. This saves time and reduces errors.

Through digitalization, Greentube has also created a scalable solution that grows with the company. New functions can be easily integrated, so the system remains flexible in the long term.

The result? Less manual work, more efficiency, and a strong foundation for growth. Employees can focus on what really counts – the success of their customers.

Curious? Then watch our reference video and experience how Greentube masters the digital transformation!

We look forward to showing you how Dynamics 365 can also advance your company.

IPS Magdeburg relies on Oracle Aconex as CDE

Oracle Aconex as a secure platform for sensitive construction projects such as the LKA Saxony-Anhalt

We are pleased to announce that IPS Magdeburg (Immobilien- und Projektmanagementgesellschaft Sachsen-Anhalt mbH) successfully completed the implementation of Oracle Aconex in order to improve efficiency and cooperation in complex large-scale construction project management projects in the state of Saxony-Anhalt. This implementation is taking place against the backdrop of an anticipated construction volume of around 700 million euros over the next 5 yearswhich is to be implemented with maximum precision and efficiency.

Mr. Thomas Poege (Managing Director / IPS Magdeburg) says the following about the project:

"Oracle Aconex has already proven to be an important tool in the initial phases for optimizing the entire construction process. From planning to completion, we want to handle as many important processes as possible via Oracle Aconex. In particular, we believe that the platform will help us to map the communication and exchange of information between the parties involved to ensure that the project progresses smoothly.

Although our construction projects, such as the planned new State Criminal Police Office (LKA) in Saxony-Anhalt, have not yet begun construction, Aconex is already being used in early project phases for approvals and in the application of the BIM methodology.

An important factor in the selection of Oracle Aconex was also compliance with the highest security standards for the implementation of the IPS projects.  Oracle Aconex has fully met our expectations in terms of security, data protection and compliance. In addition, primeone's support model and training offerings ensure the continuous functioning of the platform, which is crucial for us to ensure smooth operation and optimal use of our CDE."

Thomas Poege (Geschäftsführer / IPS Magdeburg)