Together with us, the ORS Group (simpliTV) successfully migrated from the Oracle Service Cloud to Microsoft Dynamics 365 Service – in record time! 💪
What was the challenge?
An expiring contract left no room for maneuver – the go-live had to be completed in just three weeks. With a focused MVP approach, close collaboration and a clear goal in mind, we were able to:
- Completely migrate ticketing, e-mail & telephone communication
- Train & convert 100 call center employees
- Bring all core processes live without service interruption
The feedback from IT and the specialist department?
“The new system is more intuitive, faster – and the co-pilot makes you curious for more.”
We would like to thank the ORS / simpliTV team for their trust and look forward to the next steps together! 🙌
