{"id":2524,"date":"2025-11-20T15:17:00","date_gmt":"2025-11-20T14:17:00","guid":{"rendered":"https:\/\/primeone.cloud\/nicht-kategorisiert\/100-agents-16-working-days-0-downtime\/"},"modified":"2026-03-30T14:29:34","modified_gmt":"2026-03-30T12:29:34","slug":"100-agents-16-working-days-0-downtime","status":"publish","type":"post","link":"https:\/\/primeone.cloud\/en\/news\/100-agents-16-working-days-0-downtime\/","title":{"rendered":"100 Agents. 16 working days. 0 downtime."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2524\" class=\"elementor elementor-2524 elementor-24\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68182aee e-flex e-con-boxed e-con e-parent\" data-id=\"68182aee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6122c7b elementor-widget elementor-widget-text-editor\" data-id=\"6122c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Together with us, the ORS Group (simpliTV) successfully migrated from the Oracle Service Cloud to <strong>Microsoft Dynamics 365 Service<\/strong> &#8211; in record time! \ud83d\udcaa<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-701b023 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"701b023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06b44d6 elementor-widget elementor-widget-text-editor\" data-id=\"06b44d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>What was the challenge?<br>An expiring contract left no room for maneuver &#8211; the go-live had to be completed <strong>in just three weeks<\/strong>. With a focused MVP approach, close collaboration and a clear goal in mind, we were able to:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li>Completely migrate ticketing, e-mail &amp; telephone communication<\/li>\n\n<li>Train &amp; convert 100 call center employees<\/li>\n\n<li>Bring all core processes live without service interruption<\/li>\n<\/ul>\n<p><\/p>\n<p>The feedback from IT and the specialist department?<br>&#8220;The new system is more intuitive, faster &#8211; and the co-pilot makes you curious for more.&#8221;<\/p>\n<p><\/p>\n<p>We would like to thank the ORS \/ simpliTV team for their trust and look forward to the next steps together! \ud83d\ude4c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21bbf2c elementor-widget elementor-widget-video\" data-id=\"21bbf2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/ThEwJvJTchQ&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Together with us, the ORS Group (simpliTV) successfully migrated from the Oracle Service Cloud to Microsoft Dynamics 365 Service &#8211; in record time! \ud83d\udcaa What was the challenge?An expiring contract left no room for maneuver &#8211; the go-live had to be completed in just three weeks. With a focused MVP approach, close collaboration and a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2525,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37],"tags":[],"class_list":["post-2524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Live in 16 days: ORS migrates 100 agents to Dynamics 365<\/title>\n<meta name=\"description\" content=\"From Oracle to Microsoft Dynamics 365 Service in record time: Find out how the ORS Group (simpli) mastered the go-live with 100 agents without any downtime.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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